This guide walks through the capabilities to prioritize in “best-in-class” software, from AI, video, and gamification to reporting, PAC support, and security. Use it as your checklist when you evaluate vendors., with a focus on real-world use: engaging advocates, tracking results, aligning with your broader public affairs strategy, and scaling over time.
1. Customizable Action Centers & Campaign Sites

Your action center is often the first and only place supporters interact with your advocacy program. If it looks dated or feels generic, people will close the tab before they ever hit “send.”
Strong grassroots platforms let you build sleek, branded campaign sites and action centers that feel like a natural extension of your organization—not a bolt-on microsite. Your colors, typography, tone, and storytelling should all come through, whether someone is taking action on a laptop or a phone.
Beyond look and feel, modern action centers need flexibility. You should be able to launch a quick “email your lawmaker” action, run a multi-issue hub, host petitions or regulatory comments, and gamify participation in the same ecosystem.
The strongest tools now support richer experiences on these pages as well: evergreen, low-lift actions that feel more like an engagement hub than a one-off petition. Think story-sharing prompts, simple relationship surveys, and gamified “take action to earn points” experiences that keep advocates warm even when you’re between marquee votes.
A strong action center should also make it easy to:
- Surface multiple campaigns at once without confusing people
- Optimize automatically for mobile, where many advocates will act
- Integrate with your CRM so you’re not managing advocates in a separate spreadsheet
Key things to look for in action centers and sites:
- Can you fully brand and customize the look and feel of your campaign pages?
- Can you easily spin up new pages without waiting on IT or an external developer?
- Can your advocacy site support different campaign types: letters, videos, petitions, meetings, etc. on the same site?
2. AI-Powered Personalization & Unified Insights

AI has moved from buzzword to must-have in grassroots advocacy.
On the front end, AI helps transform generic form letters into authentic, personalized messages. On the back end, AI can sit over your campaigns, legislative tracking, and CRM data to surface insights you’d otherwise need hours (and a lot of spreadsheets) to find.
Best-in-class platforms now use interactive campaigns: you guide supporters with simple prompts, collect their own words and stories, then use AI-enhanced rewriting to shape those responses into clear, persuasive messages that still feel personal.
AI shouldn’t stop at messaging. You want tools that:
- Summarize dense bills and regulations into plain language so you can brief advocates and executives quickly.
- Turn unstructured input (like long-form stories) into structured, searchable data you can segment and report on.
- Offer AI chat or analysis across your advocacy and policy data—so you can ask questions like “Which districts are underperforming this month?” or “Which campaigns generated the most grasstops activity?” and get answers in seconds.
This is where Quorum’s approach stands out: interactive campaigns for AI-guided storytelling, AI-enhanced rewriting to optimize each message, and AI-powered analysis layered on top of campaign and legislative data to help unify insights across federal, state, grassroots, and PAC work.
Key things to look for in AI capabilities:
- AI-enhanced personalization that improves authenticity rather than replacing advocates’ voices
- AI that can summarize legislation and regulatory text into actionable talking points
- A way to query or analyze your grassroots and policy data (ideally via AI chat or similar) to spot gaps, trends, and opportunities
3. Multiple Channels of Advocate Engagement

If email is your only channel, you’re leaving engagement on the table.
Modern grassroots programs rely on a mix of channels — email, text, video, social, and sometimes phone — to match how people actually communicate. The right platform brings all of that into a single workflow so you’re not juggling point solutions or duplicating lists.
In practice, that might look like:
- Emailing your list with context and talking points before a vote
- Following up with targeted texts to your most engaged advocates
- Encouraging public social actions to build visible pressure
- Giving supporters the option to call or request a meeting with a lawmaker
The most advanced grassroots tools now treat video as a first-class channel. With Quorum Grassroots, advocates can record user-generated videos through a simple, guided experience and submit them directly to your team. Those videos can then power virtual fly-ins, in-person meetings, and digital ad campaigns.
Quorum also pairs those grassroots advocacy with leading contact data data on over a million lawmakers, staff, and political influencers so you can target connected TVs, YouTube, Instagram, and other platforms where decision-makers actually spend time.
Key things to look for in multi-channel engagement:
- Built-in email, SMS, and (ideally) video tools designed for advocacy, not generic marketin
- Support for social sharing and click-to-call or meeting requests
- The ability to coordinate campaigns across channels and see performance side by side
4. Reporting and Analytics That Prove Impact

At some point, leadership will ask: Is this working? If your answer involves manually stitching together web analytics, email metrics, and spreadsheets, the software isn’t doing enough for you.
The best grassroots advocacy platforms provide real-time reporting that answers both campaign-level and strategic questions. You should be able to quickly see who took action, which channels performed best, what messages resonated, and where drop-off happened. More advanced platforms allow you to step back and look across campaigns, showing long-term trends in engagement, issue interest, and geographic coverage.
Reporting becomes even more valuable when it extends beyond your advocacy program. Tools that connect grassroots data with broader public affairs metrics — like legislative tracking, stakeholder meetings, and PAC activity — help you tell a comprehensive story about impact.
Key things to look for in reporting and analytics:
- Real-time dashboards for each campaign and for your advocacy program overall
- Cross-team or cross-program reporting that ties grassroots work into your wider strategy
- The ability to export or share visual, leadership-ready reports without heavy manual work
5. An Advocacy CRM Built for Public Affairs
Grassroots advocacy isn’t just about moments of action, it’s about building and maintaining relationships over time. That’s where an advocacy CRM (customer relationship management system) becomes essential.
A CRM designed for public affairs lets you centralize all your interactions with advocates, lawmakers, staff, and other key contacts. Instead of a tangle of spreadsheets and inbox searches, you have a single place to see who engaged, how often, and in what ways.
The best systems don’t just store contact information; they help you manage the entire lifecycle of engagement. You can record meetings and event attendance, track RSVPs, log notes from conversations, and see a timeline of actions for each contact. This is especially powerful when staff turnover happens and you need new team members to quickly get up to speed on existing relationships.
Over time, this level of tracking allows you to answer questions like: Who are our most reliable advocates? Which lawmakers have the strongest connection to our grassroots base? Where are we under-engaged?
Key things to look for in an advocacy CRM:
- Purpose-built tools for stakeholder and advocate engagement, not a generic sales CRM repurposed for advocacy
- The ability to record every interaction (emails, actions, meetings, RSVPs) on a single profile
- Helpful reporting tools that turn raw engagement data into strategic insights
6. Integrated Legislative & Policy Intelligence
Your grassroots efforts are only as effective as your understanding of the policy landscape.
If you’re piecing together bill status from multiple sites, manually tracking developments, and copy-pasting updates into emails, you’re losing time and risking mistakes. The best grassroots advocacy software either includes or integrates tightly with legislative and regulatory tracking tools so you can:
- Monitor bills and regulations at the federal, state, local, and sometimes international levels
- Set alerts to create an “early warning system” for relevant developments
- Quickly analyze legislation using AI to understand the impact on your organization
More advanced platforms also bring in public dialogue such as social media, press releases, newsletters to constituents, and committee hearings so you can see how your issues are being discussed and by whom. In some cases, AI-powered summaries can transform dense legislation into more digestible insights for your team.
When advocacy and policy tracking live in the same ecosystem, you can build campaigns that are closely timed to legislative activity and tailored to the stakeholders who matter most.
Key things to look for in policy intelligence:
- Comprehensive coverage of the jurisdictions that matter to you (Congress, all 50 states, local bodies, international where relevant)
- Alerts, AI-powered analysis, and workflow tools that help you track developments collaboratively
- Connections between legislative data and your advocacy campaigns, so actions are always grounded in current policy reality
7. Compliance, PAC, and Fundraising Support
For many organizations, grassroots advocacy is closely connected to PAC activity or other political fundraising. If that’s true for you, it’s worth considering whether your grassroots platform can also support PAC management (or at least integrate with tools that do).
Modern PAC tools go beyond basic compliance filing. They help you manage daily operations, maintain accurate records, and file state and federal reports with far less friction. On top of that, strong PAC solutions include customizable fundraising sites and solicitation tools that make it easy to drive participation and collect contributions.
When PAC and advocacy tools work together, you gain a clearer view of how engagement and contributions relate. You can see whether highly engaged advocates are also strong PAC contributors and where there’s opportunity to grow.
Key things to look for in compliance & PAC support:
- Built-in tools to manage state and federal PAC compliance reporting
- Customizable PAC websites and solicitation tools that match your brand and messaging
- The ability to connect or align PAC and grassroots data to understand your full influence footprint
8. Strategic Alignment, Services, and Internal Collaboration
Buying software isn’t just about features, it’s about whether the vendor can help you use those features strategically.
The best grassroots advocacy platforms recognize that they’re supporting complex, cross-functional teams. They include capabilities to align objectives, share insights, and keep everyone coordinated. That might look like shared dashboards, auto-updating reports, or goal-tracking tools that help you connect advocacy activity to broader organizational objectives.
On top of the technology, professional services and onboarding matter more than most people admit. A strong partner offers fully customized training, on-demand support, and, when needed, deeper consulting to help you design campaigns, optimize workflows, and tell your story with data.
This is especially useful for smaller teams or those formalizing their advocacy program. Instead of reinventing the wheel each time, you benefit from tested best practices and a team that’s seen what works across many organizations.
Key things to look for in strategy & services:
- Tools that support strategic alignment across teams, such as shared, auto-updating dashboards and cross-team insights
- Access to knowledgeable support and professional services that understand public affairs, not just software
- Training tailored to roles (e.g., advocacy lead vs. policy analyst vs. comms), not one-size-fits-all sessions
9. Security, Scalability, and Long-Term Fit
Advocacy platforms handle sensitive data like personal information, political preferences, and internal strategy. You need to be confident that this information is protected and that the platform can scale with your needs.
Look for vendors that can demonstrate strong security and privacy standards, such as SOC 2 Type II certification and compliance with data protection regulations like GDPR and CCPA. This isn’t just a checkbox, it’s evidence of mature processes and ongoing third-party validation.
Scalability is just as important. Can the platform handle a sudden spike of tens of thousands of advocates taking action in a short time frame? Can it support new regions or lines of work, like expanding from federal to state advocacy or from grassroots into PAC and stakeholder engagement, without forcing you to buy an entirely new system?
Finally, think about long-term vendor fit: Will this partner continue to innovate in areas that matter to public affairs? Will they be around (and attentive) five years from now?
Key things to look for in security & scalability:
- Clear documentation of security standards like SOC 2 Type II and GDPR/CCPA compliance
- Proven ability to support growing teams and expanding jurisdictions or functions (e.g., adding state, local, or international coverage)
- A roadmap and product suite that extends beyond a single tool into a unified public affairs platform
Grassroots Advocacy Software at a Glance
| # | Feature Area | Quorum Grassroots | VoterVoice | Bonterra Advocacy | Muster |
| 1 | Customizable action centers & campaign sites | ✓ | ✓ | ✓ | ✓ |
| 2 | AI-powered connectivity | ✓ | |||
| 3 | Multi-channel engagement (email, SMS, social, calls) | ✓ | ✓ | ✓ | ✓ |
| 4 | Reporting & analytics | ✓ | ✓ | ✓ | ✓ |
| 5 | Advocacy CRM / supporter management | ✓ | ✓ | ✓ | ✓ |
| 6 | Integrated legislative & policy intelligence (bills, regs, dialogue) | ✓ | |||
| 7 | PAC & political compliance tools | ✓ | |||
| 8 | Strategic services & program support | ✓ | ✓ | ✓ | ✓ |
| 9 | Security, scalability & integrated public affairs suite | ✓ |
- Quorum Grassroots: The leader in AI-powered advocacy with custom action centers, built-in email/text/video outreach, advanced advocacy CRM, deep legislative/regulatory tracking, real-time reporting, and cross-team public affairs insights
- VoterVoice: Comprehensive digital advocacy with customizable action pages, email/SMS outreach, and campaign reporting. Disconnected from other FiscalNote offerings.
- Bonterra Advocacy: Advocacy forms and pages integrated with EveryAction’s CRM, plus email, petitions, social actions, and click-to-call for decision-maker targeting
- Muster: Cloud-based grassroots advocacy with action centers, email and text broadcasts, analytics, and an advocacy CRM for nonprofits and associations
Bringing It All Together
The “best” grassroots advocacy software isn’t the one with the longest feature checklist. It’s the one that helps you:
- Turn supporters into repeat advocates
- Tie your campaigns to real policy moments
- Coordinate with the rest of your public affairs work
- Show leadership, in clear numbers, why advocacy is indispensable
Platforms like Quorum are built precisely with this kind of integrated strategy in mind — combining customizable action centers, built-in texting and email, an advanced advocacy CRM, legislative tracking, cross-team reporting, PAC tools, and professional services into a single ecosystem. Whether you choose Quorum or another vendor, use these criteria as your buying checklist. The right choice will pay off every time you launch a campaign, brief your executives, or go to bat for your program’s budget.