The Receivables Management Association International (RMAI) represents more than 600 companies that buy, sell, collect, and service receivables. The nonprofit advances responsible industry practices through advocacy, education, certification, and professional standards.
That mission requires RMAI to watch policy activity across all 50 states, the federal government, and U.S. territories. A single amendment or newly scheduled hearing can change what the association needs to tell its members—and how quickly it needs to act.
Jay Bajwa helps RMAI keep up. As its Legislative and Public Relations Specialist, he monitors legislation and regulations, identifies developments that could affect members, and coordinates responses with RMAI’s general counsel, policy team, and lobbyists. He also supports testimony, policymaker outreach, member education, and public relations.
With Quorum, RMAI increased the number of bills it tracks from 318 during the 2023–2024 cycle to 771 in 2026. Its four-person platform team now monitors legislation across 48 issue areas, catches hearings and amendments, and shares updates with members from one connected system.
Challenge: A Growing Policy Footprint
Bajwa joined RMAI in 2024. By then, the association’s policy responsibilities extended well beyond any one state or issue.
Before fully moving its work into Quorum, RMAI tracked 318 bills during the 2023–2024 legislative cycle. As its coverage grew, the team needed a better way to find relevant legislation, sort it by priority, and keep members informed.
The risk was easy to see. If the team found a bill, amendment, or hearing too late, it would have less time to study the issue, brief members, contact lawmakers, or prepare testimony.
“We want to stay ahead of the game,” said Bajwa. “We’re not behind, we’re not missing information, and we’re not receiving late alerts.”
Solution: Build Around RMAI’s Priorities
RMAI switched to Quorum a little after Bajwa came aboard. The team completed guided onboarding and online training, then spent about a month setting up its issue areas, Alerts, Sheets, and Dashboards.
The association now uses Quorum Federal and Quorum State to support a tracking system organized around its policy priorities.
RMAI monitors 48 issue areas. The team groups bills by subject, stance, and priority, giving each development the level of attention it deserves. Ten bills on a hot-button issue can matter more than fifty quiet ones.
“The highlight is that Quorum has allowed us to capture everything and provide that to our members,” Bajwa explained.
Monday Starts With What Changed
Four RMAI team members monitor different issue areas in Quorum. Alerts notify them when the platform finds a new bill, amendment, hearing, or other movement.
By Monday morning, they already know what changed over the weekend. Committee hearings come first, followed by amendments and newly introduced legislation.
“The email Alerts take away the homework on a day-to-day basis,” said Bajwa. “By the time we’re at work, we’re not wasting time.”
Each Friday, the team reviews recent activity together. They decide what requires a memo, testimony, direct outreach, or continued monitoring. That weekly rhythm keeps information moving from discovery to action.
One Dashboard Brings the Details Into Focus
Bajwa customized RMAI’s homepage around the questions the team asks most often: Is a hearing coming up? Did the bill language change? Who sponsored it? What is RMAI’s position? What happened most recently?
The Dashboard brings those answers together with internal notes, AI-generated bill summaries, and links to official state sources.
“The Dashboard is what makes your day-to-day efficient and easy to control,” said Bajwa. “If my Dashboard is right to the point, I can go to exactly what I need.”
The team can move from an Alert to the source material and decide what to do next without piecing together information from separate systems.
Sheets Carry the Story to Members
Once the team understands a policy change, it needs to get that information to members.
RMAI uses Sheets to share live legislative updates with its working groups, committees, and board. Separate views cover other specific issues, such as medical debt and artificial intelligence.
The association introduces these resources at the beginning of the year and shares them during monthly committee calls. Members can return to the same links to follow bills, review notes, and see new activity as it happens.
Some members even contact RMAI to ask how the association found a development so quickly.
“We have quite a few members reach out to us,” said Bajwa. “We’re already sharing an update, and they’ll ask, ‘Wait, how did you catch that so fast?'”
The answer lies in having a considered, well-built system working behind the update.
Impact: From 318 Bills to 771
The numbers show how far RMAI’s coverage has expanded:
- 318 bills tracked during the 2023–2024 cycle
- 653 bills tracked in 2025
- 771 bills tracked in 2026
- 48 issue areas used to organize the work
RMAI also reported submitting 61 memos and holding 87 legislative meetings during the 2025 cycle. That year, it worked with 12 contracted lobbyists, the highest number in its history.
For Bajwa, the value goes beyond adding more bills to a database. Earlier discovery gives RMAI more time to choose the right response.
“If we had 318 bills originally and now we’re at 771, we would be in big trouble without Quorum,” he said. “That is more than double the bills.”
Earlier Notice Changed the Outcome in Louisiana
The system proved its value when RMAI began monitoring Louisiana Senate Bill 414.
RMAI initially opposed the bill because of concerns about its language. Since the team identified it early, Bajwa had time to contact the sponsor’s office and explain the association’s position.
The sponsors later amended the bill in committee. According to Bajwa, those changes allowed RMAI to move from opposition to support. The association reached that outcome without hiring an additional lobbyist, traveling to testify, or mounting a larger campaign.
“We luckily caught it so early that we could speak to the sponsors,” Bajwa added. “We saved a lot, we served our members, and we were successful in our advocacy.”
RMAI has also supported the Uniform Consumer Debt Default Judgment Act. According to Bajwa, Washington later adopted similar language, and other states have followed.
“Catching those small wins early and advocating for them creates almost a domino effect,” he said.
For RMAI, that is the larger payoff of broader legislative coverage. Finding an issue early creates options. The team can contact a sponsor, recommend different language, mobilize its members, or prepare a more formal response before positions harden.
The Platform Works Because the Team Shaped It
RMAI’s system did not arrive fully formed. Bajwa invested time in learning the platform, building the right searches, and cutting information the team did not need.
His advice to other associations is to begin with the work—not the features. Decide what the team must track, which signals require action, and what members need to know. Then configure Quorum around those answers.
“Start the trial. Ask a lot of questions, meet one-on-one, create your own custom Dashboard, and try it for a couple of weeks,” said Bajwa.
RMAI continues to adjust its setup as policy priorities change. That work has given the association a wider field of view and a faster path from policy signal to member action.
